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Last Updated: 2025-07-20

1. Service Overview

AEOAE.com specializes in providing global clients with professional services including: premium graphic design services (using professional tools like Adobe Creative Suite Photoshop and C4D), custom Python script development (including automation scripts and data analysis solutions), and remote software installation/IT maintenance support. All our service processes strictly comply with international privacy regulations such as EU GDPR, US CCPA/CPRA, and Payment Card Industry Data Security Standards (PCI DSS).

2. Data Collection & Usage

For graphic design services, we collect source files and brand guidelines provided by clients, which are strictly used for design creation and modifications. For Python development services, we require relevant input data and API keys (all keys are encrypted), used solely for script development and performance optimization. Remote IT support services collect technical data like system logs and software lists, used exclusively for troubleshooting and system maintenance.

For payments, we only retain transaction IDs when processing through PayPal and never store customers' credit card information. For cryptocurrency payments, we only record wallet addresses for transaction verification. All transaction records are maintained for 7 years per international tax regulations.

3. User Data Rights

As our client, you have full data control rights. You may request deletion of design source files, download complete Python project development histories, or review remote technical support records (which we retain for 14 days). For email communications, service notifications are mandatory, while to better protect your data security, we do not offer active subscription features.

4. Information Security

We employ industry-leading security measures: All design files are end-to-end encrypted during storage and transmission via our platform email hello@aeoae.com; Python code is stored in private GitHub repositories with mandatory two-factor authentication; Payment processing uses PayPal tokenization and cryptocurrency address whitelisting to ensure fund security.

5. Satisfaction Guarantee & Refund Policy

We provide unlimited free modifications for all design services, accessible anytime through your client account. For Python script development, we offer 3 free debugging sessions for the same requirements after delivery. Full refunds are available under these circumstances: system errors causing duplicate charges, failure to meet documented requirements, or delayed delivery (excluding force majeure).

Different services have specific refund windows: Due to the replicable nature of graphic design and Python development services, refunds cannot be processed after source file delivery confirmation. If significant discrepancies exist between source files and confirmed drafts, you may submit refund requests within 24 hours of source file delivery. For remote IT support, issues must be reported within 24 hours of service completion. Note: Third-party service fees (e.g., special font licenses or API calls) and completed custom development work are non-refundable.

6. Policy Update Notifications

When policy changes occur, we notify clients through multiple channels: design service clients receive email notifications; Python development users see update prompts in Git commit messages; remote IT support clients receive prominent console announcements.

7. Contact Us

If you have any questions about this Agreement, Please contact us by email: hello@aeoae.com

Last Updated: 2025-07-20

1. Governing Law & Dispute Resolution

1.1 Applicable Laws

Our services are governed by: EU GDPR and Digital Services Act; US CCPA and Computer Fraud and Abuse Act; UN CISG for cross-border transactions.

1.2 Jurisdiction

Design disputes go to LCIA; Python development disputes to AAA; remote support claims under EU small claims procedure (<€5000).

2. Payment Terms

2.1 Payment Methods

We accept crypto (BTC/ETH) and PayPal. Crypto payments are instant and non-refundable; PayPal has buyer protection (+3% fee).

2.2 Crypto-Specific Terms

Prices pegged to CoinGecko rates; wallet addresses anonymized after 6 months; irreversible transactions - test small amounts first.

2.3 Refund Policy

Design: 14-day refund if draft fails requirements; Python: 30-day refund for non-compliance; Remote: 7-day refund with verifiable logs.

3. Intellectual Property

3.1 Ownership

Design copyright transfers after full payment (with PSD layers/font licenses); Python uses MIT license; installation docs are co-owned.

3.2 Copyright Protection

For infringement: DMCA takedown within 24hrs; blockchain timestamp via EthSign; damages up to 300% of actual losses.

4. Data Protection

4.1 Encryption Standards

Design files: AES-256 + 7-day expiry links; Python code: GitHub private repos + quarterly audits; remote logs: Signal Protocol E2EE.

4.2 Retention Policy

Payment records: 7 years (tax compliance) then bank-grade shredding; communications: 2 years then overwrite; system logs: 90-day auto-purge.

5. SEO-Optimized Provisions

5.1 Keyword Strategy

Target terms: "Secure graphic design services"(3.2% density), "Reliable Python script development"(2.8%), "GDPR-compliant remote PC maintenance", "Cryptocurrency payments for design freelancers".

5.2 Schema Markup

Implemented structured data with page name, description and focus keywords.

6. Miscellaneous

6.1 Force Majeure

Not liable for: crypto network congestion; Adobe/photoshop/C4D outages; client-side internet blocks.

6.2 Amendments

Major changes notified via: design file watermarks; Python script comments; Bitcoin OP_RETURN messages.

Last Updated: 2025-07-20

1. Service Scope

1.1 We provide three core digital services:

Custom graphic design (deliverables: PSD/AI/PNG formats, includes 3 revisions)
Python script development (includes basic debugging, complex projects require separate maintenance plans)
Remote technical support (limited to systems with TeamViewer/AnyDesk pre-installed)

1.2 Digital product characteristics:

No physical delivery (files shared via encrypted cloud storage or GitHub)
All sales are final (exempt under EU Consumer Rights Directive Article 16)

2. Order Process

2.1 Transaction steps:

① Submit requirements (English/Chinese) → ② System generates quote (with crypto/PayPal options) → ③ Payment confirmation initiates service

2.2 Delivery timelines:

Basic design: 5 business days (express option +50% fee)
Python scripts: 10 business days (express option +30% fee)
Remote support: By appointment only (no rush service)

3. Payment Terms

3.1 Accepted payment methods:

Cryptocurrency (BTC/ETH/USDT) with instant confirmation using Binance live rates
PayPal (+3.5% processing fee for dispute coverage)

3.2 Refund eligibility:

Designs: If initial draft fundamentally deviates from requirements (written proof required)
Code: If core functionality fails per test cases in requirements doc
Remote support: If technical issue remains unresolved (session logs required)

4. Intellectual Property

4.1 Ownership transfer:

Design work: Source files and commercial rights transfer after full payment
Code: Default MIT license (must retain AEOAE copyright notice)

4.2 Copyright enforcement:

Design theft: 300% compensation or DMCA takedown

Code misuse: Service suspension + legal recovery

5. Data Security

5.1 Data collection:

Required: Email (notifications), device info (compatibility checks)
Optional: Company logo (design materials), system logs (troubleshooting)

5.2 Protection measures:

File transfers: AES-256 encryption + 7-day expiring links
Payment verification: Blockchain TXID + email confirmation

6. Liability

6.1 Exemptions:

Revisions due to incorrect client requirements
Delays from cryptocurrency network congestion
Service interruptions due to client-side internet restrictions

6.2 Maximum liability:

Capped at 200% of order value (exceptions under EU consumer law)